In the Office (Dispatching)

Suggested Procedures for dispatchers

Procedure Guide: Schedule Approving a Work Ticket before they are sent to a technician
This procedure guide outlines the steps a dispatcher should use before dispatching out a service call. This process helps ensure the work ticket is accu...
Sun, 15 May, 2016 at 2:25 PM
Procedure Guide: Ticket Review
This procedure guide outlines the steps a dispatcher, service manager or your accounting team can implement to ensure the technicians are using all the tool...
Tue, 13 Jan, 2015 at 3:18 PM
User Guide: Attaching a work ticket created by the field employee to Customer Card
The attached user guide outlines the steps necessary to convert a work ticket that was created out in the field.
Tue, 17 Sep, 2013 at 8:48 AM
User & Video Guide: Dispatching
Watch our Video Guide Now! The user guide that goes along with the video is attached. This user guide should be printed and kept for refer...
Tue, 13 Jan, 2015 at 3:18 PM
User Guide - Ticket Review
This user guide will go over the process of reviewing tickets when they come back from the field
Tue, 13 Jan, 2015 at 2:38 PM
Dispatcher Daily Checklist
Dispatching is one of the most important roles within your field service company. The dispatcher is the first person to talk with customers, the ...
Thu, 11 Aug, 2016 at 11:11 AM
User Guide - Dispatch Board
Mon, 15 Aug, 2016 at 6:01 PM